Delivery & Returns

Delivery:

Please note we only ship to UK addresses

Standard Delivery- £3.95 (Free with orders over £9.00)- Royal Mail 48 Tracked 2-3 Day service

Next Day Delivery – £6.95- Next Working Day

Order before 3 pm for same day dispatch (Monday to Friday)

Order after 3 pm on Friday, dispatch will be on the following Monday.

When Returning An Order:

Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible, and you will be notified when we receive the returned parcel at our warehouse.

Faulty Items: If your item is faulty, please make sure that you clearly detail the issues you are having.

You MUST return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.

If you have used the item, please make sure that it has been thoroughly cleaned, as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition, this will be returned to you at your expense.

If you wish to return an item which is not faulty, it must be in its original packaging, unopened and unused.

As soon as we have received your returned parcel back at our warehouse, we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days, but in reality will be much faster. If you would like to check on the status of your returned parcel, please contact us with your order number. Once submitted, refunds will take up to 5 working days to appear in your account, depending on your bank.

This returns policy does not affect your statutory rights.

Where is my Delivery?

All items displayed on our website as ‘In Stock’ are available to be ordered from our warehouse and will be dispatched the same working day that we receive your order (if placed before 2:00 pm Monday-Friday). Over 99% of our parcels are delivered within the specified time for your delivery method, but if you don’t receive your order within the time expected please track your parcel online or contact our Customer Services team.

If you do not receive your order, we ask that you let us know within a reasonable period (30 days from order) if your parcel does not arrive. Under Trading Standards guidelines, if you do not notify us that your parcel has not been delivered, we will assume it arrived safely.

Here is what you need to do if your parcel does not arrive in time:

Standard Delivery

If you order before 2:00 pm on a weekday, 95% of Royal Mail 48 parcels are delivered within 2 working days. Please check the tracking code you received when your item was dispatched against the Royal Mail website. Your parcel may be on its way or require collection from your local Sorting Office if Royal Mail were unable to deliver. If this tracking code doesn’t provide enough information about the whereabouts of your parcel, please contact our Customer Services team. Please note that 48 hours is a guideline and some parcels may take slightly longer but if you have any questions please contact us.

Next Day Delivery (1 working day)

Place your order before 2:00 pm Monday-Friday and you may select Royal Mail Special Delivery to receive your parcel within 24 hours guaranteed to any address within mainland UK. You can track your parcel using the tracking code emailed to you at dispatch against the Royal Mail website. If you don’t have this code or need further assistance please contact Customer Services. If your order does not arrive by 5:30 pm the next working day after order, please contact us for assistance. Please note that all Special Delivery packages will require a signature.