30 Day Return Policy

the-pleasure-dome.co.uk hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Unwanted Goods

the-pleasure-dome.co.uk will offer a full refund or exchange if returned to us within 30 days – no questions asked.

Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.

Faulty or Incorrect Goods

the-pleasure-dome.co.uk offers a 12 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Send all the parts back to us. Just follow the How to Return an Item process below.

Cancellations

You have the right to cancel your order for a full refund. the-pleasure-dome.co.uk works on a same day dispatch system, so please try to cancel your order on the same day as ordering to avoid the inconvenience of returning your order.

Refunds

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, require us to say that your money will be returned within 30 days of cancellation. At the-pleasure-dome.co.uk we aim to refund you within 7 days.

Unfortunately, a refund cannot be issued until the-pleasure-dome.co.uk receives the goods in question.

How To Return An Item

Pack your item either in the envelope or box you received it in, or some other secure packaging. Ensure you enclose your name, address and order number (without this information we may not be able to identify your return)